If you invoke our Made-to-Measure Guarantee, first of all we ask you to wash the shirt at least 3 times in order to take its final shape. After these washes, if corrections are still necessary, please return your shirt to our store for the attention of:
Swann & Oscar
1, rue de l'Arcade
Depending on the alterations requested, at our discretion we may elect to:
- Carry out the alterations to the shirt as previously supplied
- Produce a new shirt
You will only be liable to pay the postage and packing charges for returning the shirt to us, except in the case of orders delivered outside French territory, in which case the customer will also be responsible for meeting postage and packing charges following completion of the alterations.